Senior Manager - ServiceNow

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity.

Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape.

Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a ServiceNow Senior Manager on the Cyber Strategy & Transformation team, you will be responsible for...


* Develop and execute strategies for integrated risk management (IRM), governance, risk, and compliance (GRC), and Security Operations (SecOps) leveraging the ServiceNow platform.


* Design and implement enterprise risk and compliance frameworks aligned with industry standards (e.g., ISO 27001, NIST, COBIT, PCI, HIPAA) using ServiceNow GRC and SecOps modules.


* Oversee the delivery of ServiceNow-based cyber risk solutions, ensuring alignment with best practices and evolving client needs.


* Lead the assessment, configuration, and deployment of ServiceNow IRM, GRC, and SecOps modules, including ITSM, ITAM, CMDB, and automation workflows.


* Drive continuous improvement by applying industry-leading practices and ServiceNow capabilities to enhance cyber risk management and service delivery.


* Serve as a trusted advisor to executive stakeholders, translating business requirements into effective ServiceNow technical solutions.


* Contribute to practice development by creating go-to-market strategies and innovative ServiceNow-based solutions for client cyber risk challenges.


* Provide thought leadership on ServiceNow GRC and SecOps trends and evaluate emerging requirements and technologies.


* Lead and mentor global teams to ensure high-quality delivery of ServiceNow cyber risk management services.

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite.

It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture.

Includes design of the cyber organization, governance, and risk assessments.

Qualifications

Required:


* BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business or related field


* 10+ years of hands-on experience on Tech Risk technology solution designs and architect, including but not limited to:
+ IT Operations Management (ITOM)
+ IT Asset Management (ITAM)
+ Integrated Risk Management (IRM)
+ Security Operations (SecOps)
+ Third-Party Risk Management (TPRM)


* 10+ years of demonstrated deep technical expertise in ServiceNow, typically evidenced by advanced ServiceNow certifications (e.g., Certi...