Applications Engineer Level 2

About Us:

How many companies can say they've been in business for over 180 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Wixom, MI and will potentially travel 30-50%.

Must live in Michigan and be commutable to the Wixom Location.

Hybrid: 3 days in office and 2 days remote.

What's the role?

Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems.

Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on-site assistance, programming, and measurement services.

This consultative role requires a high level of professionalism, technical expertise, and a customer-centric approach to ensure client success and satisfaction.

Sound Interesting?

Here's what you'll do:

Training Delivery and Curriculum Development


* Deliver comprehensive training on ZEISS Industrial Metrology systems, including:


* Standard in-house training sessions


* On-site training programs


* Customized, client-specific training courses


* Collaborate with internal teams to develop and maintain an effective and up-to-date training curriculum .

Technical Support


* Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including:


* Addressing customer inquiries related to software and applications.


* Rapidly assessing and prioritizing customer issues based on urgency and impact.


* Supporting internal ZEISS teams with software and application expertise.


* Assisting with software and system testing to support product development.


* Documenting and reporting software performance issues accurately.


* Delivering after-sales technical support to ensure successful system


* Provide foundational support for IT-related issues, including:


* Windows operating systems


* Networking and connectivity


* Database management

Project-Based Applications Expertise


* Support project-related activities by:


* Responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion.


* Preparing and maintaining project data.


* Implementing quoted application solutions through remote, classroom, or on-site d...