Service Manager - Paver Segment

Our Construction Equipment group is seeking a full-time Service Manager for our Michigan Paver segment.

This individual can report out of any of the following MI locations: Detroit, Byron Center, New Hudson, Burton, Jackson, or Traverse City.

Responsibilities for this role include but are not limited to:


* Organize and present at weekly tech meetings and safety training


* Maintain high-quality service delivery in an efficient, productive, and profitable manner


* Maintain ongoing maintenance schedules for service accounts


* Organize, coordinate, and schedule all scheduled maintenance, replacement, and Customer service work orders


* Assist or assign assistance for technician on accounts to ensure work quality


* Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors


* Maintain appropriate staffing level and workload distribution to meet customer and business needs


* Dispatch according to priority


* Meet or exceed monthly budgeted revenue with a 65% or higher GP


* Work with PSSR to quote repairs timely and accurately


* Open and close work orders with accuracy and clarity for customer billing


* Monitor employee training progress


* Discipline according to the Alta Handbook / Local 324 union - working closely with HR


* Oversee payroll entry and audit for accuracy


* Purchase order acquisition and coordination


* Monitor work in progress daily


* Responsible for condition of service vehicles and facility


* Required to be in the weekend "on-call rotation" for your segment


* Recruit / interview / hire technicians


* Perform yearly technician reviews


* Promote a positive customer experience


* Incorporates Alta's Guiding Principles into daily activities


* Performs other duties as needed

Physical Demands/Work Environment:


* Physical/Sensory Functions: Regularly will sit, use hands, talk/hear; Occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, taste/smell.


* Vision Requirements: Close vision (clear vision at 20 inches or less)


* Lift and/or Move Functions: Occasionally up to 25 pounds


* Work Environment: Occasionally will work near moving mechanical parts, exposed to fumes or airborne particles, outdoor weather conditions

About Alta:

Culture is Job #1.

Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team.

More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you.

Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-lead...