Adult Outpatient Program Manager

Adult Outpatient Program Manager
Location: 3645 E McLeod Rd Bellingham, WA - Whatcom County
FLSA Status: Exempt
Supervisory Responsibilities: Yes
Reports to: Director of Whatcom County Outpatient
Union: No
About the Role
The Program Manager directs the ongoing operations of outpatient behavioral health services within an assigned program area.

This leadership role provides clinical and administrative supervision to staff, ensures efficient program operations, and supports high-quality, accessible, and compliant care.

The Program Manager collaborates across disciplines and departments to ensure continuity of care, operational effectiveness, and achievement of program goals, and serves as a key leader supporting staff development and program performance.
Key Responsibilities Leadership & Program Operations


* Oversee day-to-day program operations to ensure efficient service delivery and access to care.


* Provide clinical and administrative supervision, including hiring, onboarding, training, coaching, and performance evaluation.


* Develop and maintain staffing plans to meet service demand and productivity expectations.


* Ensure services are delivered in accordance with agency policies, regulatory requirements, and payer expectations.


* Develop and implement staff training plans and conduct annual evaluations.


* Maintain compliance with all building, health, fire, and safety standards.


* Oversee business operations including billing, data management, and compliance requirements.


* Participate in budget development and monitor budget, policies, and productivity standards.


* Ensure clinical documentation meets agency and regulatory guidelines.


* Support quality improvement initiatives based on client satisfaction, outcomes, and performance indicators.


* Foster a positive, solution-focused team environment aligned with Compass Health values.

Clinical & Community Leadership


* Provide crisis intervention, consultation, and operational support to staff and other programs as needed.


* Coordinate services with health plans, hospitals, courts, law enforcement, community organizations, and other partners.


* Represent Compass Health in community meetings, committees, and external partnerships.


* Serve as backup to the Director for meetings, presentations, and leadership responsibilities.


* Develop and share expertise in Evidence-Based Practices and behavioral health services with staff.

Program Expectations


* Participate in regularly scheduled supervision and team meetings.


* Maintain compliance with required trainings, certifications, and licensing standards.


* Adhere to ethical and professional standards consistent with agency policy and state regulations.


* Ensure protection of client protected health information in accordance with HIPAA and agency policies.


* Demonstrate commitment to diversity, equity, inclusion, and multicultural competency.
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