SVP, Experience Delivery

JOB DESCRIPTION

The SVP, Experience Platforms Delivery is a senior leader within the Transformation & Delivery Office (TDO), responsible for leading one of the organization's core delivery teams focused on internal and external experience platforms across Commercial Insurance.

This role owns the shaping, prioritization, structuring, and delivery of work related to the underwriting workbench, external API interfaces including SEMCI, external quote portals, agent service portals, and the Right Touch Underwriting Quote Flow.

This leader partners closely with business leadership to identify future work, translate strategic objectives into an actionable delivery agenda, and structure that work so it can be executed efficiently and effectively.

The role also works across technology, business analysis, business architecture, governance, and funding partners to ensure initiatives are well designed, appropriately sequenced, and delivered with discipline.



*The title and career band/level for this position are flexible based on the candidate's experience.

Key Responsibilities

Team & Delivery Ownership


* Lead the Experience Platforms Delivery team within the TDO, setting direction, priorities, and expectations for how work is shaped and delivered.


* Build and lead a high-performing team focused on delivering business capabilities across internal and external experience platforms in a disciplined, efficient, and business-aligned manner.


* Establish strong operating rhythms, accountability, and execution discipline across the team.


* Create a culture focused on ownership, partnership, quality, and continuous improvement.

Business Partnership & Demand Shaping


* Partner closely with business leaders to identify future needs, strategic objectives, pain points, and opportunities across internal and external experience platforms.


* Shape demand into a clear portfolio of work that reflects business priorities and delivery capacity.


* Support business partners in making informed trade-off decisions about scope, sequencing, timing, and value.


* Ensure the team is focused on the highest-value work and priorities remain aligned to business outcomes.

Work Structure


* Translate business objectives into structured, executable bodies of work.


* Break down complex initiatives into logical work packets, delivery increments, and capability-based roadmaps.


* Ensure work is sequenced appropriately and dependencies are understood across business and technology teams.


* Drive clarity on what needs to be delivered, in what order, and with what level of investment and effort.

Experience Platforms Capability


* Own the delivery agenda for internal and external experience platforms, including the underwriting workbench, external API interfaces, quote portals, agent service portals, and the Right Touch Underwriting Quote Flow.


* Help define how these capabilities should evolve over time to improve usability...