Enterprise Application Administrator

Purpose

The Enterprise Application Administrator role serves as a member of the Enterprise Applications Team and is responsible for the configuration, security, maintenance, troubleshooting, optimization, and expansion of EFCO's enterprise application portfolio, which can span ERP, CRM, and HCM platforms.

Operating within a pooled support model, each administrator on the team maintains primary ownership of a specific platform while also providing backup support for all applications.

The role requires technical proficiency, a systems-oriented mindset, collaboration, and should be passionate about helping the business maximize the value from its systems.

Key Responsibilities

User Enablement & Continuous Improvement (50%)


* Serve as a primary point of contact for end users by tracking and troubleshooting issues, answering questions, and providing guidance on system functionality and capabilities.


* Collaborate with stakeholders across departments to identify pain points, gather requirements, and translate business needs into scalable system solutions.


* Design, develop, test, and implement new features and enhancements aligned with business priorities.


* Lead implementation projects as the organization adopts new platforms or expands existing ones.


* Partner with development teams and/or vendors on integration projects by defining business requirements, documenting data flows, and validating data integrity.


* Develop and maintain an internal roadmap to track enhancements and optimization initiatives.

System Administration (30%)


* Administer and support enterprise applications across platforms such as ERP, CRM, and HCM, ensuring system availability, performance, and data integrity.


* Manage user accounts, role-based access, and security permissions in accordance with industry best practices.


* Configure and maintain workflows, automation rules, and system settings to support evolving business processes.


* Design and maintain reports and dashboards that deliver actionable insights to business stakeholders and leadership.


* Maintain comprehensive system documentation including configuration standards, user role matrices, workflow logic, and known issue logs to support cross-platform knowledge sharing within the team.


* Serve as the primary as liaison with software vendors to resolve system issues and implement best practices.

Releases & Upgrades (20%)


* Coordinate, test, and deploy platform updates, patches, and new releases with minimal disruption to end users.


* Design, develop, document, and deploy efficient testing procedures to validate all enhancements, releases, and upgrades.


* Maintain documentation of system configurations, customizations, release changes, operational runbooks, process maps, and data flows.

Additional duties may be assigned to meet organizational goals and priorities.

Duties and responsibilities, as required by business necessity, may be added...