Consumer Direct Home Lending Manager

You have a passion for enabling the dream of homeownership and use your knowledge to build deep relationships within the community.

As a Consumer Direct Home Lending Manager in Chase Home Lending, you will play a pivotal role in leading a high-performing team that supports customers through both purchase and refinance journeys.

You will leverage your home lending expertise to coach and motivate a team of Home Lending Advisors, ensuring an exceptional, compliant, and efficient experience from consultation through closing.

This role offers a strong opportunity to grow your leadership career while driving results and delivering meaningful impact for our customers and business.


* Utilize your strong interpersonal skills to effectively manage and grow a team of Home Lending Advisors/Associates, maximizing sales opportunities


* Demonstrate exceptional leadership by attracting, recruiting, retaining, and developing a successful team who thrive in Chase's business environment.

Provide overall sales leadership, model and coach key behaviors, and ensure effective education and employee development


* Provide routine feedback and aim to achieve goals, maximizing the sales opportunities presented


* Foster a high-morale, hard-working team environment that prioritizes customer satisfaction and a passion for exceeding goals


* Lead and support your team in helping customers access their home equity to finance life events, ensuring a customer-first approach in all interactions


* Monitor and analyze team performance metrics to identify areas for improvement and implement strategies to enhance productivity and sales results

Required qualifications, capabilities and skills


* Proven experience in the home lending industry with a strong understanding of mortgage products and services


* Demonstrated ability to lead, inspire, and develop a high-performing sales team


* Strong interpersonal and communication skills, with the ability to build relationships and influence others


* Ability to execute strategic business plans and achieve sales targets while ensuring compliance with regulatory requirements


* Commitment to continuous improvement and professional development

Preferred qualifications, capabilities and skills


* FHA/VA sales experience


* Marketing, promoting, relationship building, and consulting skills


* Intermediate Personal Computer skills in a windows environment

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.

As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position.

Note that any felony conviction within the last seven years will disqualify you from conside...