Senior Customer Service & Quality Engineer

What will you do?
• Embed a strong quality culture by championing continuous improvement methodologies (Lean, Six Sigma) across distribution and logistics operations for Service Supply Chain locations
• Conduct process audits, risk assessments, and root cause analyses to identify gaps and implement corrective and preventive actions (CAPA)
• Partner closely with manufacturing, sourcing, transportation, and warehouse operations to resolve quality issues impacting customer delivery and service levels
• Lead quality performance management across distribution sites, including KPI tracking, trend analysis, and reporting (MRB & NSS)
• Own and improve quality processes for rework, returns, kitting, and value-added services
• Drive supplier and internal quality issue resolution, ensuring timely containment, corrective actions, and long-term prevention
• Support new process implementations, site launches, and continuous improvement projects with a strong quality-first mindset
• Ensure compliance with corporate standards, regulatory requirements, and customer expectations across logistics operations
• Work within multiple ERP systems (Oracle & SAP)
• Interact with front office operations though Salesforce

What are the key skills we are looking for?
• Quality Management Systems (QMS) - Implementing and sustaining QMS within distribution and supply chain environments
• Problem Solving - Resolving complex, cross-functional quality challenges with data-driven approaches
• Process Auditing - Performing layered process audits and identifying systemic improvement opportunities
• Root Cause Analysis - Utilizing structured methodologies (8D, DMAIC) to eliminate recurring defects
• PFMEA (Process Failure Mode Effects Analysis) - Proactively identifying and mitigating process risks
• Five Whys / Fishbone Analysis - Deeply analyzing issues to uncover true root causes
• Change Management - Leading and sustaining improvements in dynamic, multi-site logistics environments
• Data Analysis & Visualization - Leveraging data to drive insights, KPIs, and decision-making

Who will you report to?
Director, Field Services Supply Chain

What qualifications will make you successful?
• Bachelor's Degree in Engineering, Supply Chain, Quality, or a related field
• 3+ years of experience in quality engineering within supply chain, logistics, or manufacturing environments.
• Strong influencing and stakeholder management skills, with the ability to drive alignment across operations, engineering, and leadership
• Hands-on experience with quality tools and methodologies (Lean, Six Sigma, 8D, CAPA)
• Analytical mindset with the ability to interpret complex data sets and translate insights into actionable improvements
• Comfortable working independently while collaborating in a fast-paced, cross-functional environment

Bring your quality expertise to a team that's shaping the future - apply today!

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