Customer Service Supervisor - Iberia Team Lead

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

To Be the Advantage That Helps Our Customers Win.

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
034576 Customer Service Supervisor - Iberia Team Lead (Open)

Job Description:

We are looking for a Customer Service Supervisor – Iberia team leader to lead the daily operations of our Customer Service team in Iberia.

This role is responsible for ensuring high service standards, supporting team performance, and driving continuous improvement across customer service activities.

It is an excellent opportunity for a professional with a strong customer focus, leadership capability, and a proactive approach. 

Key responsibilities 



* Lead and supervise the daily work of the Customer Service team (5-7 direct reports) 



* Ensure service quality, operational efficiency, and compliance with internal procedures 



* Manage escalated customer issues and support effective resolution 



* Communicate pricing, product information, delivery dates, and order updates to customers 



* Collaborate with sales, planning, shipping, and other internal departments 



* Prepare reports and identify opportunities for process improvement 



* Train, coach, and support team members to drive performance and engagement 

Experience and Education 



* Experience in customer service, administrative coordination, or commercial support 



* Proven track record in team leadership and people management 



* Professional degree required, Bachelor’s degree is a plus 



* Fluency in Spanish and high proficiency in English is a must 



* Portuguese is a plus 

Skills and Knowledge 



* Strong customer relationship management skills 



* Good supervision, planning, and problem-solving abilities 



* High level of initiative and proactivity 



* Excellent communication and interpersonal skills 



* Ability to work collaboratively and motivate others 



* Advanced knowledge of Microsoft Office 



* Experience with ERP systems (Infor LN knowledge is a plus) 

 

At Greif, we believe that our colleagues are the center of our success.

Our Total Rewards have a comprehensive focus on well-bei...