(Remote) Account Follow-Up Representative I

MEDHOST, a division of Harris; is seeking an Account Follow-up Representative I who is responsible for reviewing and resolving outstanding insurance balances for hospital patient accounts.

The Account Follow-up Representative I is required to learn multiple hospital systems, conduct research, and work basic outstanding insurance claims in pursuit of resolving unpaid claims.  The primary goal of an Account Follow-up Representative I is to complete tasks related to the timely resolution of accounts receivable.

This remote role welcomes candidates anywhere in the US.

Preference will be given to candidates who can work in CST or EST timezone.

Wage: $18 - $26/hr

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes.

The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

 

What your impact will be


* Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient's insurance, proration to correct financial class and notation of patient accounts with steps taken for resolution.


* Work an average of 30-40 patient accounts per workday for assigned payor(s).


* Assigned Payor denials and Zero ($0) pay reports worked within 48 hours of receipt.


* Communicate effectively with insurance companies for payment of outstanding insurance balances.


* Understanding of the next steps needed to reach a resolution of outstanding insurance balance.


* Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows.


* Completes timely follow-up on assigned accounts, documents research findings in detail and notate next steps towards resolution.


* Review and recommend adjustments on accounts in accordance with payor and client guidelines.


* Participate in and complete projects assigned by team lead or manager to fulfill clients' contractual agreement of services.


* Work in partnership with other teams/departments regarding resolution of project issues, concerns, and workflows.


* Ability to prioritize job responsibilities and manage time effectively for completion of assignments.


* Complete role-based education and assigned learning courses by the designated deadlines.


* Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements as needed.


* Responsible for QMS procedures listed in QMS Proce...