Lead Server - Senior Living Community

Lead Server (Senior Living) - Omaha, NE Location: Ovation Heartwood Preserve; 70 Maxwell Plz, Omaha, NE 68154
Pay Range: $15 - $16 / hour
Apply online at https://teamavamere.com/

Join our dining team where service means more than a meal - it means making someone's day.
We are seeking an experienced Lead Server to support daily dining operations and help guide our serving team in delivering an exceptional resident dining experience.

This role is ideal for someone who enjoys working with seniors, leads by example, and brings strong customer service and team coordination skills to every shift.

Responsibilities:


* Promptly and warmly greet guests in the dining room and take all food orders in an efficient manner, following the established steps of service.


* Demonstrate a complete understanding of all menu items and ingredients.

As requested, advise guests on appropriate combinations of food and drinks, accommodate reasonable requests, and note preferences.

As needed, demonstrate knowledge of specialized diets and allergens.


* Communicate directly with back of the house staff to ensure that orders are delivered correctly, and all special requests are addressed and accommodated.


* Exhibit exceptional communications skills, ability to get along well with others, demonstrate flexibility and patience along with and interest in people and a willingness to verbally communicate with guests and staff.


* Maintain a high level of sensitivity and confidentiality regarding any personal or medical information that is shared.


* Deliver food promptly and professionally following the established steps of service and maintaining safe food handling and sanitation standards.

Follow up periodically to assist with any additional needs or requests.


* Promptly address and correct any complaints or issues.

Relay relevant information or complaints directly to supervisor.


* Ensure that the dining room/area is properly set-up prior to and after service period.

Keep clean and neat while meeting all established sanitation standards.


* May be asked to operate equipment, including but not limited to fire extinguisher, telephone, iced tea/soda machine, soup well, coffee machine.


* Collect tickets and follow proper cash handling procedures.


* Work alongside staff of other departments in performing job duties and for any special events or functions.


* Perform other duties and functions as assigned.

Qualifications:


* Prior server or food service experience required (restaurant, healthcare, senior living, or hospitality setting preferred).


* Must obtain a Douglas County Food Handler Card within 30 days of hire (required for continued employment)


* Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the org...