Customer Satisfaction & Quality Manager

Are you a proactive, results-driven leader with a passion for quality and customer experience? Join us and play a key role in driving operational excellence and continuous improvement in a dynamic manufacturing environment.

In this role, you will lead Customer Satisfaction & Quality (CS&Q) initiatives within the plant, ensuring alignment with global standards while fostering a strong customer-centric culture.

Your responsibilities


* Lead and oversee all Customer Satisfaction & Quality (CS&Q) activities at plant level


* Manage and develop the quality team in line with the Schneider Performance System (SPS)


* Act as the voice of the customer, engaging regularly with clients to understand expectations and address concerns


* Drive a customer-first mindset across the organization, influencing key decisions


* Define, implement, and follow up on action plans to improve customer satisfaction and quality performance


* Champion continuous improvement initiatives across the supply chain (Lean, Six Sigma, etc.)


* Monitor and analyze Non-Quality Costs (NQC) and drive corrective/preventive actions


* Escalate critical quality issues and risks to senior management


* Ensure full compliance with global quality standards, policies, and directives


* Maintain and continuously improve the Quality Management System (QMS)


* Lead and develop your team through goal setting, performance management, and engagement initiatives


* Build and execute strategic roadmaps to address plant-level challenges


* Collaborate effectively with internal and external stakeholders

What you bring


* BSc or MSc degree in Engineering


* Minimum 3 years of leadership experience in a quality or manufacturing environment


* Strong people management and leadership skills


* Proven project management experience


* Fluent English (spoken and written)


* Solid knowledge of Microsoft Office tools

Technical competencies


* CI / Lean Six Sigma knowledge (Green Belt or higher)


* Solid understanding of 8D methodology (5 Why, Fishbone analysis)


* Practical experience with FMEA (Failure Mode and Effects Analysis)


* Working knowledge of APQP (Advanced Product Quality Planning)

What we offer


* A key leadership role with real impact on customer experience and plant performance


* Opportunity to drive transformation and continuous improvement


* Dynamic, international work environment


* Professional development and career growth opportunities


* Competitive compensation and benefits package:



* Yearly bonus


* Medicover White Spring medical package


* Life & accident insurance


* Cafeteria allowance


* Hybrid and flexible working model


* Voluntary health & pension fund contributions


* Global Family Leave Package supporting work-life balance


* WESOP - World Employee Share Ownership Plan, enabling you to become a shareholder


* The opportun...