Total Rewards Analyst

We are seeking a highly analytical and detail-oriented Total Rewards Analyst, Health & Welfare to support the execution, optimization, and governance of health and welfare programs across the Americas with a focus in Mexico operations.

This role will serve as a key operational partner within Rewards Services, responsible for administration of benefit programs in Mexico, process design and continuous improvement.

The analyst will play a critical role in ensuring scalable, efficient, and compliant delivery of benefit programs.

The ideal candidate thrives in a fast-paced, high-volume environment, has a strong continuous improvement mindset, and demonstrates the ability to operationalize complex processes with precision and accountability.

Key Responsibilities

Health & Welfare Administration


* Support end-to-end administration of Health & Welfare programs including Food Coupons, Food Voucher coupons and related offers; ensure seamless execution of ongoing operations and annual cycles



* Partner with HR Digital Services, Payroll, Operational Excellence, and external vendors to maintain accurate and timely program delivery; partnership with other HR Pillars as necessary



* Ensure benefits programs are administered in compliance with global, regional and local regulations



* Proactively identify and close compliance gaps through process improvements and controls



* Maintain documentation, audit readiness, and governance frameworks

Vendor Management & Oversight


* Act as primary day-to-day contact



* Drive issue resolution, escalations, and continuous service improvements



* Ensure operational roadmap is built, maintained and properly executed

Process Design, Automation & Continuous Improvement


* Design, document, and implement scalable and automated processes across health & welfare administration



* Identify process gaps, inefficiencies, and manual dependencies, and implement solutions



* Leverage tools (Excel, HRIS, workflow tools) to streamline operations and improve accuracy



* Establish standardized operating procedures and ensure consistency to adhere to global, regional and local requirements



* Analyze trends and recommend improvements to enhance employee experience and operational efficiency

Data Management & Analysis


* Manage large, complex datasets related to benefits administration and vendor outputs



* Perform data validation, reconciliation, and quality checks to ensure accuracy



* Utilize advanced Excel (pivot tables, lookups, formulas, macros) and reporting tools for insights



* Analyze trends, identify risks, and support strategic decision-making

Ticket Management & Employee Support


* Partner with employee services teams (e.g., People Link) to resolve tickets efficiently



* Manage escalations, ensuring timely resolution and strong employee experience



* Monitor ticket trends to identify systemic issues and build process improvem...