Product Operation Support Engineer

Product Operations Support Engineer

Are you passionate about customer experience, solving technical challenges, and working at the intersection of engineering and business? Do you have a strong quality mindset and enjoy driving root cause investigations? If this sounds like you, we want to hear from you.

About the Role

As a Product Operations Support Engineer, you will play a key role in bringing the voice of the customer into our engineering and product teams.

You will lead the investigation of protection relay product issues, performing in-depth root cause analysis and delivering technical assessments using the 8D problem-solving methodology.

This role is primarily focused on hardware-related failures, with close collaboration with R&D teams on firmware-related topics.

You will be based in Riga, reporting to the Europe POST Manager (Product Operation Support Team).

Key Responsibilities


* Lead investigations of customer-reported product failures and perform root cause analysis down to component level


* Deliver Technical Expert Assessment (TEX) reports using the 8D methodology


* Identify recurring failure patterns and potential hardware design weaknesses


* Collaborate with global hardware design, L3 technical support, and quality teams to implement corrective and preventive actions


* Provide technical support to production and repair teams, particularly in case of hardware failure trends


* Support R&D with:



* Component obsolescence management (identifying alternatives and validating performance)


* Design verification, validation, and EMC testing

Build deep expertise in protection relay products, including hardware design, features, and testing methodologies

Deliver high-level technical support across the business to enhance customer satisfaction, product quality, and reliability

What We're Looking For


* Bachelor's degree (or higher) in Electrical or Electronics Engineering


* Strong knowledge of hardware development lifecycle, including design for manufacturing and testing


* Minimum 2 years of experience in product hardware development



* Preferably in protection relays, RTUs, or modular systems

Knowledge of:


* Protection & control systems


* Communication protocols


* EMC design and testing

Experience with:


* 8D problem-solving methodology


* Failure Mode and Effects Analysis (FMEA)

Ability to perform board-level failure analysis

Strong documentation and communication skills

Team-oriented mindset with experience in multi-site/global collaboration

Did we get you inspired?

Join Schneider Electric and unlock your full potential! Apply now and embark on an exciting career journey with us.

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