Sales Support Operations & Analytics Specialist

Mission:

The role is focused on ensuring the efficient operation of internal processes and digital platforms, as well as improving customer experience through data analysis, process optimization, and the implementation of sales support tools.

It includes participation in the implementation of changes that directly impact business results, process quality, and customer service levels.

Location & commitments:


* full-time job


* Kiev office

Your manager: Olga Bohdan

Your IMPACT:


* Administration and development of internal platforms (MySchneider, EDI, OneQuote, SAP Bridge, etc.)


* Implementation, testing, and optimization of digital sales tools


* User support, training, and ensuring proper system usage


* Ensuring data consistency across systems


* Reporting & dashboards (BFO) + analytical insights and recommendations


* Order management (services and projects) + SAP key user role


* Monitoring processes (orders, deliveries, open lines) and driving improvements


* Identifying inefficiencies and leading change requests with global teams


* Maintaining process documentation and supporting continuous improvement


* Cross-functional collaboration with Sales, Finance, Supply Chain, CS&Q, and Customer Care

Your Profile:


* Analytical thinking and data handling


* Data analysis and interpretation (basic level)


* Digital literacy


* Customer orientation


* Understanding of sales processes


* Experience with CRM and ERP systems (SAP) and digital tools


* Attention to detail and structured approach


* Communication and teamwork


* Proactiveness in process improvement


* Basic change management skills

Our Offer:


* Exciting job in an international company, with opportunities to lead and contribute to different projects & actions.


* Official employment, official competitive salary.


* Total - 25 days paid vacation per year + additional paid vacations due to family reasons.


* Yearly bonus (based on year objectives, company's revenue).


* Work in an open, diverse and supportive team of professionals.


* Special training tailored to your needs and career goals + free Coursera.


* Medical and life insurance.


* Partial compensation for English courses or gym - UAH 17,000.00 per year, before tax.


* Partial meal allowance - UAH 5,000.00 per month, before tax.


* Corporate car, laptop and mobile phone.


* Free sessions with a psychologist for employees and family members.


* E-library.

At Schneider, we believe that every employee is a talent who deserves equal opportunities.

This means you matter.

Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you.

We value you".

It's more than just pay and benefits- it's a meaningful investment in you.

It is designed for you to perform, grow, feel safe, and elevate your potential to shine a...