Director of Technical Services

Struers, the world's leading manufacturer of material-testing equipment and consumables, is seeking a, is seeking a Director of Technical Services to lead service operations across the United States and Canada.

This role is responsible for managing both in-house and field service teams while delivering best-in-class customer support and driving continuous improvement across the service organization.

Position Overview

The Director of Technical Services is responsible for overseeing all service-related activities, ensuring operational efficiency, profitability, and high levels of customer satisfaction.

This role leads a team of service professionals, develops strategic initiatives to grow service revenue, and collaborates with customers, vendors, and internal stakeholders across all levels of the organization.

The role plays a critical part in shaping service strategy, improving product performance through data analysis, and supporting global service initiatives.

The ideal candidate is a strong leader with a technical background, business acumen, and a passion for developing high-performing teams.

What We Offer


* Competitive compensation


* Comprehensive benefits package including 401(k) with company match and immediate vesting, medical insurance, critical illness coverage, short- and long-term disability, pet insurance, and more


* 15 days of vacation annually, plus sick time, volunteer time, floating holidays, and a birthday holiday


* Opportunity to lead a critical function with direct impact on business growth and customer satisfaction


* Exposure to global operations and collaboration with international teams


* Stable, profitable organization with over 150 years of industry leadership

Primary Duties & Responsibilities


* Develop and execute a service business plan aligned with corporate objectives, including growth, profitability, efficiency, and customer satisfaction


* Lead, manage, and develop a team of service professionals across in-house and field service functions


* Establish and maintain processes that ensure efficient operations and best-in-class customer response


* Serve as the primary liaison between customers and the organization for service-related issues


* Implement continuous training programs and foster a knowledge-sharing culture within the service team


* Analyze service and product data to identify trends, drive improvements, and support product development


* Collaborate with global teams to develop and implement service best practices


* Participate in the implementation and optimization of ERP/service management systems


* Ensure compliance with applicable standards (UL, CSA) and manage calibration processes of testing equipment (ISO 17025)


* Identify opportunities to grow the service business and enhance customer experience


* Participate as a Service Matrix Team Member in global meetings and initiatives

Qualifications


* Previous serv...