Assistant Manager - Operations, Madison

The Team:

The Hermès Maison Madison Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region.

This position will report to the Inventory Control Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Assistant Operations Manager is responsible, in partnership with the Operations Manager and Team, for overseeing and supporting the following operational functions; inventory control, sales replenishment maintenance, shipping and receiving aspects of the business, and general operational housekeeping.

The Assistant Operations Manager will contribute and work in tandem with the retail management team as needed and in fair rotation

All other duties assigned by supervisor.

About the Role:


* Overseeing and conducting proper management of all charge send functions


* Partnering with dedicated Stock Controller and SSA daily on the pulling and processing of all charge sends


* Partnering with floor managers to ensure accurate handling of charge sends and verification of items pulled


* Managing customer transfers through partnership with the shipping and receiving team


* Collaborating with the team for outbound transfers, especially larger-scale ones like rebalancing and destocking


* Auditing receipts to ensure accurate items are processed


* Managing Uniform distribution


* Coordinating sales floor replenishment and responding promptly to store requests for sizes and products when it comes to transferring products out


* Allocating resources effectively through strong scheduling management


* Developing the existing team by ensuring thorough training on store operations and procedures


* Training new team members in Back of House (BOH) operations


* Maintaining organization and cleanliness in Back-of-house areas and equipment


* Support additional operational functions or projects as dictated by business.

Supervisory Responsibility:


* No

Budget Responsibility:


* Yes

Decision-Making Responsibility:


* Yes

About You:


* 4+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.


* Excellent computer skills and proficiency in MS Excel, Word, and PowerPoint.


* Excellent communication skills both verbal and written.


* Strong POS and phone systems knowledge.


* Must work well under pressure and multi-task


* Acute interpersonal skills and a collaborative management style.


* Detail-oriented and strong organizational skills


* Customer service oriented


* Ability to handle difficult situations with grace, compassion, and composure


* Ability to lift between 0-25 lbs.

without assistance.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with ...