Key Account Manager

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The Position

Roche in Kenya is seeking a Key Account Manager for Diagnostics to develop account and portfolio strategies, identify and secure sales opportunities, build relationships with key executive decision makers in customers to grow Roche market share in Ethiopia.

Key Responsibilities:

1).

Account Management



* To develop and implement the account and portfolio strategy by  understanding customer requirements, working with marketing to develop product strategies, implementing strategies in market segments and  securing new clients and/or expanding footprint in existing clients as  required  


* To identify sales opportunities by engaging with customers to understand new product or opportunities, analysing the opportunity, developing  proposals and presenting to customers monthly and as required 


*  To implement campaigns by engaging with Product Managers, engaging with customers and running campaign events as required  


* To respond to sales related queries by understanding the issue, sourcing the appropriate feedback and providing feedback to clients as required 


* To report on sales performance by understanding KPIs, analysing sales data daily, identifying trends and patterns, providing feedback on  performance, monitoring and achieving profitability and drafting reports monthly and as required  


* To achieve sales targets by managing sales opportunities, loading onto the CRM system, engaging with customers, preparing and presenting proposals, securing deals, monitoring customer satisfaction in  implementation, identifying risks and implementing corrective action daily



* To administer the sales process by loading all sales information into the  CRM system, updating information, tracking pipeline progress, identifying areas of risk and opportunity and implementing appropriate actions daily


* To provide support to the regions by visiting key account decision makers, providing support to the Account Managers, identifying queries, client  requirements and opportunities, supporting development of solutions and  monitoring client relationship health quarterly and implementing  corrective action and as required

2).

Stakeholder Management/ Engagement


* To identify sales data trends at portfolio level by extracting the sales data, undertaking the analysis, identifying trends and variances and engaging  with this information and identifying opportunities


* To provide appropriate product strategies per customer by un...