Community Housing Assistant

Community Housing Assistant

Earn £13.45 ph, £26,300 per annum and great benefits including Health Cash Plan

Temporary (12 months contract), full time (37.5 hpw), hybrid working

Portsmouth

We can’t offer a CoS for this role 

Home, a place where you belong

This is a great job opportunity to join Home Groups awesome housing team in the South East.

Providing face to face customer support to our communities.

If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What you’ll do


* Be visible and proactive on our estates to build strong links with our communities


* Support housing managers with their patches to improve neighbourhoods


* Handle tasks like managing voids, liaising with local authorities, carrying out estate inspections and meeting contractors on site


* Complete and record routine safety checks in buildings and communities


* Keep admin up to date, including records, ordering and arranging payments for works

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top Great Places to Work! 

You have


* A real passion for delivering excellent customer service and a genuine desire to help your customers.


* Confidence working collaboratively with colleagues in other parts of the business and external partners


* Knowledge of housing management and housing law, universal credit is a bonus, not a must


* The ability to use technology to navigate our systems and update customer records


* An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.

Stronger together 

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* This role is a hybrid-based role with one day a week in our Portsmouth office and the rest of the time spent working from home and out in our communities.

However, if working from home isn't for you then you can base yourself at our Portsmouth office.


* There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview


* We mainly work Monday to Friday and work occasional evenings to meet with customers.

The great news is that you’ll be able to shape your own diary


* You need to be able to drive and have access to your own vehicle insured for business purposes 


* You’ll need a Standard DBS check done and we pay for that

What’s in it for you?


* 34 days leave (this includes bank holidays and a "me day"!), increasing to 39


* Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more 


* 800+ discounts on shops, ...