New Entrant Manager

Essential Duties & Responsibilities

1.

Own the day-to-day operational and clinical performance of trainers or clinical support coaches, ensuring delivery of a consistent, high-quality new entrant journey from onboarding through to readiness for independent practice.

2.

Assure learner progression, Trainer/Coach individual capability, and quality standards through active use of MI, observation, audit outcomes and calibration, identifying risks early and implementing timely corrective actions.

3.

Provide strong people leadership through regular 1-to-1s, coaching, feedback and performance management, ensuring trainers or coaches are developed, supported and held accountable to agreed standards.

4.

Oversee delivery of training or coaching activity against agreed capacity, quality and progression expectations, maintaining personal technical credibility by periodically undertaking assessment, coaching or training activity, and escalating barriers and performance risks to the Operational Delivery Manager as required.

5.

Drive continuous improvement by identifying themes and insights from learner feedback, quality data and performance trends, using hands-on experience to inform practical improvements, and contributing to enhancements in training, coaching and supervised practice models.

6.

Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.

7.

Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.

Key contacts and relationships

Internal



* Operations Delivery Manager


* Trainers and/or Clinical Support Coaches


* Service Delivery Managers


* Heads of New Entrant Excellence


* Clinical Assurance & Audit teams


* Training, Recruitment and Enablement teams


* Recruitment


* Training & Coaching Team


* Estates & Facilities

External



* Key client relationships as required, aligned to new entrant delivery and assurance activity

Qualifications & Experience

Essential

Qualified and accredited health professional (e.g.

nurse, occupational therapist, physiotherapist, paramedic, doctor), with current professional registration.

Competent and approved Disability Analyst, with a strong record of delivering quality and productivity in line with contractual requirements.

Demonstrable experience supporting new entrants through training, coaching, supervised practice or structured clinical development pathways.

Proven experience leading, coaching or managing clinical professionals, with the ability to assure quality, capability and performance.

Strong understanding of clinical quality standards, audit outcomes and professional governance requirements, with the ability to identify and mitigate risk.

Ability to use MI, audit data and observat...