Solutions Experience Manager - Westlake

This Solutions Experience Manager will oversee and manage all Deloitte University CXO solutions project initiatives through all phases of delivery (as defined by our CXO Solutions Delivery Framework).

These initiatives will include (but are not limited to) Deloitte University experience designs, hardware deployments, application deliveries, change management operations and overall customer support/satisfaction.

This is an in-office role which works 100% onsite (five days a week) at our Westlake, TX Deloitte location.

Recruiting for this role ends on 7/3/26.

Work you'll do


* Oversee all DU project deliveries inclusive of design/builds, application rollouts and experiential updates


* Manage vendor relationships and conduct routine reviews.


* Utilizing extensive experience and project implementation knowledge to develop plans and execute deliveries


* Develop process improvements to maximize the effectiveness of project deliveries


* Creating operational strategies to achieve transformational experiences at DU


* Implement cost reduction initiatives while maintaining high-quality standards.


* Oversee CXO Solutions project and operational change management for Deloitte University


* Meet with customers and BRM team regularly to foster well established cross departmental and customer relationships


* Oversee the design, test, and deployment phases of new DU solutions and equipment rollout projects.

Document and diagram all utilized solutions and signal flows, and train team members accordingly.


* Demonstrate experience with various AV technology and hotel application platforms (e.g., Virtual and Streaming Platforms, Hospitality platforms, building management systems, Point of Sale systems, Attendance/Registration tracking, Appointment Scheduling, Mobile Apps, Communications, Event Analytics).


* Use detailed observation and assessment to identify potential project issues that could impact the DU production environment, based on a comprehensive knowledge of technical configurations and hospitality protocols.


* Be a creative and analytical thinker, capable of handling quantitative and technical duties while managing several simultaneous projects.


* Take ownership and successfully deliver results in a fast-paced, dynamic environment with little to no supervision.

Communicate effectively with a diverse audience, propose solutions and explanations in writing, and collaborate with a wide range of teams to oversee projects.


* Stay current with product specifications, engineering technology, and production processes.

Develop best practices to improve production capacity, quality, and reliability.

Maintain technology documentation and operational upkeep for Audio Video applications/products.

Provide training and guidance to team members to accomplish project delivery goals.

Investigate problems, analyze root causes, and derive resolutions.


* Maintain vendor relationships and reviews for...