HPE Aruba Premium Support Engineer

HPE Aruba Premium Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are seeking a motivated HPE Aruba Premium Support Engineer to provide technical support for HPE Aruba Controllers, Central, and SDWAN solutions.

This role involves troubleshooting customer-reported issues, assisting with deployments and upgrades, and ensuring timely resolution of support requests.

The ideal candidate will have a foundational understanding of Wired and Wireless networks, Routing & Switching, Aruba WLAN (AOS 8 / AOS 10), Aruba Central, Gateways, network monitoring, and enterprise networking concepts.

Contributions impact customer success through independent ownership of complex support cases and technical problem resolution.

Applies advanced technical knowledge to diagnose and resolve challenging issues.

Partners with senior engineers, engineering teams, and customer stakeholders to ensure successful outcomes and improve product quality.

Key Responsibilities



* Provide L2/L3 technical support for complex networking issues across Aruba products.


* Support premium enterprise customers, partners, and service providers with critical and escalated cases.


* Troubleshoot and resolve issues related to:
+ Wired and Wireless networks
+ Routing & Switching
+ Aruba WLAN (AOS 8 / AOS 10), Aruba Central, Gateways


* Collaborate with Engineering, Product teams, and cross-functional stakeholders for root cause analysis and fixes.


* Drive customer communication, provide timely updates, and ensure SLA adherence.


* Perform log analysis, packet capture analysis, and debugging for complex issues.


* Contribute to knowledge base articles and continuous improvement initiatives.


* Ready to work in Differential work schedule.

Required Skills & Expertise



* Typically 2-4 years in relevant experience.


* Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, STP).


* Expertise in Routing protocols (OSPF, BGP) and Switching technologies.


* Hands-on experience with:
+ Aruba Wireless solutions (Controllers, APs)
+ Aruba Central / Cloud networking
...