Industrial Design Vice President

As anIndustrial Design Vice President in DCE Card, you willlead end-to-end design for our physical payment ecosystem, includingphysical cards,packaging and unboxing experiences, physical spaces andpayment technology touchpointsthat bring our brand to life.

You will shape the near- and long-term roadmap through strong cross-functional partnership, set a high bar for craft and usability, and ensure designs are feasible, inclusive, and scalable across portfolios.

You'll operate as a senior design leader; owning key programs, proactively navigating ambiguity, and serving as aplayer/coachwho raises team capability through mentorship, critique, and hands-on delivery.

Job Responsibilities



* Lead industrial design from concept through production, ensuring high-quality form, function, usability, and brand expression across cards, packaging, spaces, and payment technology.


* Own complex, multi-stakeholder programs (card platforms, refreshes, packaging, spatial rollouts, payment tech), managing dependencies and driving decisions.


* Establish and evolve design principles for physical products and systems, balancing consistency with innovation.


* Apply expertise in manufacturing, materials, CMF, tolerances, and constraints to deliver scalable, feasible solutions.


* Translate research, market signals, and business context into clear design strategies, frameworks, and recommendations that shape roadmaps.


* Champion inclusive, accessible, and ergonomic design for diverse users and contexts.


* Create and oversee high-fidelity prototypes and models to communicate intent, validate usability, and accelerate decisions.


* Partner with Product, Engineering, Research, Risk, Legal, and Operations to meet performance, compliance, security, and lifecycle needs.


* Apply and guide responsible AI use in design (concept exploration, iteration, synthesis, evaluation) while ensuring customer focus, brand alignment, and feasibility.


* Present and defend design strategy to senior leadership, driving alignment and approvals.


* Mentor designers and improve team standards, processes, and documentation to elevate quality and velocity.

Required Qualifications, Capabilities, and Skills



* 5+ years in industrial design (or equivalent) focused on improving experiences with physical products and systems, including shipped work.



* Demonstrated ability to lead projects/programs with significant ambiguity, multiple stakeholders, and high customer/brand impact.



* Expert-level capability producing visually compelling and production-minded design outputs using industry-standard tools (e.g., Rhino, KeyShot , Solidworks , Adobe Creative Suite ; others as applicable).



* Strong track record translating research and insights into strategy, requirements, and measurable design decisions.



* Deep knowledge of manufacturing/materials , including design-for-manufacture considerations and iterative refinement from prot...