Sr Desktop Support Technician

The Desktop Support Technician Level III is responsible for maintaining and monitoring end-user workstations and productivity within the local area network.

This role also involves performing a range of maintenance, software installation, end-user support, and training tasks to ensure workstations and networks adhere to company standards.



* Displays knowledge of technology fundamentals required for the technician role


* Provides primary, secondary, and tertiary support for users of desktop computers and peripherals


* Offers primary support for client computer access to network resources


* Analyzes, supports, and resolves customer technical issues including malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop


* Installs, configures, and maintains computer hardware, peripherals, and applications consistent with IT standards and processes


* Coordinates issues and solutions with other IT support personnel and users


* Responds to user issues in a timely and effective manner


* Works as a member of a team and provides off-hours support when required


* Uses tracking system to document issues and resolutions


* Ensures compliance with established company security policies and accepted risk impact to the business


* Maintains configuration management documentation


* Performs system or network administrative functions (review of system logs, backup activity, etc.)


* Provides remote support throughout the U.S.

and other Elbit Systems worldwide locations as needed

Knowledge (Education/License/Certification, Prior Experience)


* 3-5 years functional experience may substitute for a Bachelor's degree


* Associate's degree is preferred; 1-2 years functional experience may substitute


* Specific Degree Field Required: Information Technology or Computer Science


* 5-10 years of functional (using skill set) experience is required


* Entry level management experience is required


* 5-10 years of industry experience is required


* Training Pre-requisites (Within One Year of Taking Position):


* ESD


* Safety Training, as dictated by Safety Department

Skills and Abilities


* CA Technologies


* Sophos SafeGuard & Protection


* Symantec Backup Exec


* Microsoft Active Directory


* Ability to troubleshoot hardware and software issues related to desktop systems and peripherals


* Ability to diagnose and mitigate basic network connectivity issues


* Ability to deploy new hardware, peripherals (standalone or networked), and software


* Ability to quickly determine user issues and take action to solve problems


* Ability to assist users via remote support tools or at the user's desk


* Ability to establish computer connections on existing networks


* Ability to use operating system tools to mitigate system issues


* Abilit...