C&SP Strategic Account Global Program Manager

The Strategic Account Program Manager (SAPM) enables successful execution of the Strategic Account Executive's account strategy by translating it into a unified, governed global program.

This role ensures:


* Strategic clarity


* Executive visibility


* Cross-functional alignment


* Consistent program governance

The SAPM does not own operational execution, but instead ensures the right work is prioritized, visible, governed, and progressing through accountable teams.

Key Accountabilities:

Strategic Program Leadership


* Translate SAE strategy into a clear Account Strategic Program Plan


* Align GBUs, regions, and functions to strategic priorities and milestones


* Maintain a forward-looking, systems-oriented view of account evolution

Governance & Visibility


* Establish governance routines (cadence, agendas, scorecards)


* Ensure executive-ready dashboards, trackers, and insights


* Prepare and coordinate EBRs/QBRs with strong narrative and metrics

Digital & Playbook Ownership


* Own and evolve the global digital account playbook


* Define governance models, workflows, and best practices


* Ensure operational teams (tendering, services, supply chain, quality) maintain ownership of execution inputs

Customer Impact & Risk Oversight


* Maintain visibility of customer risks, issues, and escalations


* Ensure accountable teams drive resolution


* Integrate lessons learned into strategy, playbooks, and reviews

Account Enablement


* Lead onboarding for new account team members


* Support executive onboarding in new countries or regions


* Reinforce strategy, governance, and ways of working

Success Measures (KPIs)


* Adoption and effectiveness of Account Strategic Program Plan


* Governance clarity and action closure across stakeholders


* Quality and impact of EBRs/QBRs and executive communications


* Delivery of 2 strategic, cross-functional initiatives annually


* Improvement in customer experience through proactive risk governance

Experience & Skills Required


* 8+ years in strategic program, portfolio, or transformation roles


* Demonstrated success influencing without direct authority


* Comfortable presenting to executives internally and externally


* Strong strategic, analytical, and storytelling skills


* Digital fluency (Smartsheet, dashboards, analytics, M365)


* Knowledge of data centers and associated systems preferred


* Global mindset and comfort working across regions and cultures

Why Join Us


* Partner with the world's leading cloud and technology companies


* Shape long-term strategy at global executive levels


* Work at the intersection of sustainability, technology, and innovation


* Join an inclusive, purpose-driven organization recognized globally for impact

Let us learn about you! Apply today.