Implementation Specialist I

This role is an onsite opportunity.

Working Time: 40 hours/week.

Monday – Friday.

We are currently hiring for 02 kinds of shifts (please be specific in your application):


*
+ Night shift: 10:00 PM – 07:00 AM
+ Split shift: 8 AM - 12 PM (on-site) & 8 PM - 12 AM (work from home)

Work location: Helios Building, 5th Floor, Quality Tech Software Complex, District 12, Ho Chi Minh City.

As an Implementation Specialist, you will:


* Set up clients with new Trading Partners via a portal.

Gather information from new trading partners.


* Build/Maintain Trading Partner records


* Coordinate with multiple internal teams to ensure the target go-live date for the customer is met


* Participate in problem-solving activities and escalate issues to relevant teams


* Report to team management as well as involved project coordinator

Requirements for Success:


* Proficient in English; Must be personable and confident in communication via telephone, and well-written professionally via email.


* Strongly knowledgeable in analyzing and solving problems


* Strong customer service etiquette and customer courtesy


* Familiar with Microsoft Office


* Able to work solo or as part of a team


* Must be able to manage time efficiently, prioritize tasks, and work well in a team setting, to reach team and department goals


* Can work under high pressure


* Strong communication skills (English), both written and verbal.


* Demonstrates the ability to work effectively in AI-augmented environments by applying AI tools to enhance productivity, while exercising sound human judgment and accountability.


* Identifies automation opportunities within existing processes

Skills

Preferred


* Multi-tasking


* Interpersonal


* Customer Service

See job description