Senior Desktop Support Administrator

What you’ll do as a Senior Desktop Support Administrator:


* Provide desktop support and technical assistance to end users on a variety of issues on both Windows and Linux operating systems.


* Take ownership managing and supporting a Windows server environment.


* Support and maintain a VMware vSphere and vCenter environment.


* May oversee daily activities of a small IT team - coordinating priorities, supporting staff success, and providing regular updates to the supervising manager.


* Independently identify, research, and resolve technical problems.


* Troubleshoot PC hardware and software issues.


* Set up and maintain user accounts.


* Manage file, print, and license servers.


* Administer and monitor data backups.


* Monitor and apply security patches and updates in a timely manner.


* Document and maintain IT related procedures.


* Maintain inventory and licensing records for hardware and software acquisitions.


* Assists with special projects and assignments as needed.

Senior Desktop Support Administrator Requirements:


* Minimum of eight (8) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 10, Server 2012+ on a Windows network, including printers and other peripherals.

(Education may be counted in lieu of experience, one year of college is equivalent to two years of experience)


* Experience supporting a VMware vSphere and vCenter environment.


* Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.


* Microsoft Active Directory administration experience


* Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.


* Ability to obtain a security clearance, which includes US citizenship.


* Must be customer service focused and have excellent time management skills.


* Must be detail-oriented, proactive, well organized, and have ability to prioritize work.


* Requires ability to:
+ Communicate effectively (both verbal and written)
+ Work collaboratively with team members, and on an individual basis

Senior Desktop Support Administrator Preferences:


* Experience with Ubuntu, Red Hat, or other Linux operating systems


* Experience managing or supporting High-Performance Computing (HPC) clusters and related workloads


* Experience with Windows Server 2012 and above


* Experience with Microsoft 365 office applications


* Experience with Veeam backup software


* Knowledge of Cisco VoIP phone administration


* Experience with VMWare vSphere virtualization and administration


* MCSE, A+, Net+, Security+, Linux+, LPIC, RHCSA certifications


* Antivirus and SCCM


* Master’s degree in MIS, CS, or other IT-related field


* DoD exper...