TAC Engineer 1- Switching

TAC Engineer 1- Switching

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The L1 TAC Aruba Switching Engineer serves as the first line of technical support for customers using HPE Aruba enterprise switching solutions.

This role focuses on initial troubleshooting, issue isolation, basic configuration validation, and case triage for Aruba AOS-CX and AOS-S platforms.

The engineer ensures accurate problem identification, SLA adherence, and smooth escalation to L2/L3 teams.

Key Responsibilities


* Serve as the first point of contact for Aruba Switching customers, providing technical support via phone, email, and web.



* Manage customer cases from creation through resolution, ensuring accurate prioritization, documentation, and timely communication.


* Troubleshoot Aruba switching solutions, including Aruba CX and AOS-S platforms, focusing on Layer 2 and foundational Layer 3 networking technologies.


* Diagnose and resolve issues related to VLANs, trunking, STP, routing, PoE, hardware failures, interface errors, software upgrades, and switch operations.


* Collect, analyze, and validate technical logs, system outputs, and diagnostic information to identify root causes.


* Follow established troubleshooting methodologies and determine when escalation to advanced support teams is required.


* Prepare clear and comprehensive escalations, including logs, network topology, reproduction steps, and business impact.


* Adhere to support processes, quality standards, and compliance requirements while contributing to knowledge-sharing initiatives and technical readiness programs.

Education & Experience


* Bachelor’s degree in Computer Science, IT, Networking, or related field


* 1+ years of experience in:
+ Network operations
+ NOC
+ TAC support
+ Field networking


* Advanced English Level.

Required Technical Skills

Networking Fundamentals


* TCP/IP, OSI Model


* Subnetting & IP addressing


* VLANs, Access vs Trunk ports


* STP fundamentals


* Basic routing concepts

Preferred Certifications (Nice to Have)


* ACSA / ACSP


* CCNA / Network+
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