Principal, Digital Product Owner

JOB TITLE : Principal, Customer Support & Satisfaction Digital Product Owner

Exp - 10-13 yrs

Location - Bangalore (Hybrid)

ACTIVITIES - AREAS OF JOB RESPONSIBILITY

The Product Owner is responsible for defining, prioritizing, and delivering enhancements to the Customer Support & Satisfaction Digital Products.

This role acts as the bridge between business stakeholders and the development team, ensuring that the Digital Product aligns with customer needs, business objectives, and operational efficiency.

Your impact is realized through the successful delivery of innovative digital products that not only drive customer satisfaction but also contribute to business growth and competitive advantage

As an individual contributor, you apply specialized expertise in digital product management, utilizing your technical knowledge to identify challenges, conduct research, and develop new solutions to address product-related issues.

1/ Main missions


* Drives the strategy and long-term vision for digital products in your scope by translating Business vision into execution plan & roadmap and ensuring maximum value is delivered to customers and stakeholders


* Defines and prioritizes the product backlog, aligns product development with market needs and business objectives; oversees the product entire lifecycle (inception to launch)


* Leads the development and evolution of digital products that meet and exceed customer expectations, while also aligning with broader business goals


* Partners with Project Manager, Deployment Manager and Change Leader to ensure risks are addressed, roadblocks are overcome


* Collaborates with Technology Providers to ensure smooth realization of targeted roadmap, investigation of new features with the aim of securing constant evolution in alignment with the company's digital journey


* Follows the Support Process to secure the right level of solution knowledge is available to the Support team


* Drives innovation initiatives for the Digital Products in his scope

2/ Responsibilities

The Product Owner is responsible for driving the digital vision of the Digital Product in scope, identifying key stakeholders and developing a strong engaging relationship with them, overseeing the delivery end to end, following up with the Support needs and the Adoption evolution along with overseeing measures to drive the targeted business value.


* Defines and prioritizes the product backlog, aligning product development with market needs and business objectives
+ Drives the Functional Analysis and Design of Business Use Cases and delivers the functional specifications required for technical design and delivery
+ Collaborates closely with the technical delivery team during the Build Phase by scheduling and animating regular Stand up calls, Demos and Build Reviews
+ Contributes to the User Acceptance Test Sessions by securing that all identified gaps and bugs are addressed
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