Business Inside Sales Manager

Job Description:

At Sparklight/Cable One, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success


* Lead and manage a team of Business Inside Sales associates to meet and exceed sales goals, revenue targets, and customer experience expectations.


* Coach associates on sales skills, customer discovery, product positioning, objection handling, and closing techniques.


* Drive performance through daily activity management, call reviews, one on ones, team meetings, and consistent follow up.


* Monitor key performance metrics, including incremental MRC, closed won revenue, add on sales, close rate, call activity, and overall goal attainment.


* Create weekly action plans and provide timely updates on team progress, performance trends, risks, and opportunities.


* Partner with leadership and cross functional teams to remove obstacles, improve processes, and support business growth.


* Reinforce expectations around Salesforce usage, opportunity management, notes, follow up activity, and accurate reporting.


* Support the growth of ancillary products, including Tech Assist, Safe Guard, static IPs, eero, UCaaS, and other business solutions.


* Help create a positive and accountable sales culture where associates are motivated, supported, and focused on winning.


* Ensure the team is providing business customers with the right solutions based on their needs while delivering a strong customer experience.


* Identify performance gaps and take timely action through coaching, documentation, and partnership with leadership when needed.


* Stay engaged with market trends, promotions, product updates, and competitive activity to help the team sell effectively.

Qualifications


* High school diploma or equivalent required.

College degree preferred.


* 5 years + sales leadership, call center leadership, or business sales experience preferred.


* Experience coaching and developing sales associates to meet or exceed performance goals.


* Strong understanding of sales performance metrics, pipeline management, and customer follow up expectations.


* Ability to lead with urgency, accountability, professionalism, and strong communication.


* Strong verbal and written communication skills.


* Ability to analyze performance data, identify trends, and create action plans to improve results.


* Experience using Salesforce, CRM tools, reporting dashboards, and Microsoft Office preferred.


* Ability to work cro...