Technology Support Lead - MQ Series

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Infrastructure Platform (IP) you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities


* Applies technical expertise and problem-solving methodologies to projects of moderate scope


* Drives a workstream or project consisting of one or more infrastructure engineering technologies


* Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes


* Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity


* Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions


* Operate and support IBM MQ environments across development, testing, and production, ensuring service availability, stability, and compliance with internal standards.


* Support resilience objectives via disaster recovery planning, sustained resilience coordination, and testing/validation activities.

Apply reliability engineering practices: define and improve service health indicators, operational thresholds, and actionable alerting to reduce noise and improve time-to-detect/time-to-recover.


* Maintain clear operational runbooks, standards, and controls that enable consistent execution across a geographically distributed operations model.


* Reduce toil through automation, including scripted remediation, self-service operational workflows, and repeatable change execution (e.g., certificate lifecycle, configuration validation, routine health checks).


* Institutionalize post-incident learning: contribute to blameless reviews, ensure corrective actions are tracked to closure, and verify effectiveness through measurable outcome improvements.


* Provide technical guidance and responsive support to application teams integrating with MQ, including connection patterns, security constraints, and operational best practices.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Proficient in observability and monitoring tools and techniques


* Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Demonstrated, hands-on experience operating ...