Order Processing Administrator - Temporal (MTY, N.L.)

Join our dynamic team as a Business Order Administration & Customer Service Professional! Be at the heart of our customer experience, managing critical order processing operations and ensuring seamless delivery of products to our valued clients.

What will you do?


* Oversee order processing workflows to guarantee timely and accurate delivery of services to customers


* Partner with sales and logistics teams to troubleshoot order issues and improve operational efficiency


* Track order status and keep customers and stakeholders informed with clear, proactive communication


* Review order processing data to spot trends, identify bottlenecks, and recommend actionable improvements


* Administrative tasks related but not limited to:
+ Booking orders into SAP
+ Updating Customer Relationship Management (CRM) system SalesForce.com
+ Using Microsoft SharePoint tool to manage order workload and route booking packages
+ Work with Delivery organization and factory contacts to expedite shipments, return material, resolve issues.
+ Take ownership and accountability for orders booked and issue resolution.
+ Respond to Collections questions when needed.
+ Creating monthly reporting for orders management.
+ Billing orders.
+ Participate in month end closing activities.

What skills and capabilities will make you successful?


* Customer-focused professional with strong communication skills, committed to delivering an excellent customer experience and building positive customer relationships.


* Experience managing orders, customer inquiries, inventory coordination, and ensuring accurate and timely order fulfillment.


* Strong problem-solving skills, attention to detail, and a proactive approach to identifying and resolving issues before they impact operations.


* Results-driven and adaptable, with the ability to manage multiple priorities effectively in a fast-paced environment while maintaining compliance and operational efficiency.

What's in it for you?


* Work with a supportive team that values precision, collaboration, and continuous improvement


* Gain hands-on experience in supply chain operations with opportunities to grow your expertise


* Contribute to projects that enhance customer satisfaction and operational performance


* Enjoy a role where your work makes a visible difference every day

What qualifications will make you successful for this role?


* Bachelor Degree in Administration, Finance or related field


* 1-3 years or related work experience, order management experience preferred


* Advanced English level is a must


* Proven ability to communicate/partner with other groups in the organization, ie Finance, Legal, Sales, Factory


* Team player; excellent verbal and written communication skills.


* Good Microsoft Excel skills


* Self-motivated to be a high performer with limi...