Nordic Technical Support Expert

As a Technical Support Expert within Building Management Systems, you will be delivering outstanding technical support and solving complex issues for our technicians and EcoXpert partners.

You will also play a key role as a mentor within Technical Support, supporting colleagues through knowledge sharing and guidance to strengthen overall team capability.

In this role, you will take ownership of our largest and most strategic VIP customers, ensuring high-quality support and strong customer satisfaction.

You will also drive and manage technical cases towards Global Support, Quality and R&D, operating in a Nordic environment where communication is conducted in English.

Additionally, you will create valuable resources such as FAQ articles to support continuous improvement and efficiency within Technical Support.

Key Responsibilities


* Handle and respond to technical inquiries, cases.


* Take ownership of our largest and most strategic VIP customers


* Identify, analyze, and resolve technical problems by applying your technical knowledge and using available resources and tools.


* Document cases and solutions to build a knowledge base and facilitate future support for both technician partners and customers.


* Manage and escalate cases that require further technical expertise or collaboration with other internal departments.


* Collaborate with colleagues and teams to ensure cases are resolved efficiently and within a reasonable timeframe.


* Understand customer needs and create high customer satisfaction by contributing to low response times, quick problem resolution, and effective communication.

Language Requirements


* English and a Nordic Language.

Experience


* High knowledge and experience in EcoStruxure Building Operation (EBO)


* Ability to identify, analyze, and solve technical problems by applying technical knowledge.


* Experience of our products and integration solutions.

Skills


* Technical expertise and ability to collaborate with other internal departments.


* Strong ability to work with colleagues and teams to ensure cases are resolved efficiently and within a reasonable timeframe.


* Ability to structure your day and tasks to solve them in the most effective way.

What do we offer?

At Schneider Electric, we are committed to fostering a vibrant and inclusive work culture where every employee is empowered to thrive.

As part of our team, you can expect:


* Professional Growth: Access to continuous learning opportunities, mentorship programs, and career development resources to nurture your potential and drive your career forward.



* Innovative Environment: Be part of a dynamic, forward-thinking organization that encourages creativity, innovation, and entrepreneurial spirit as we lead the way in digital transformation and sustainability.



* Work-Life Balance: We value your well-being and offer flexible work arrangements, comprehensive wellness programs, and ...