Deposit Operation Specialist

We are seeking a Deposit Operation Specialist for the Deposit Services & Operations Deposit Operations Department.

The Deposit Operations Specialist supports enterprise-wide back‑office functions by ensuring accurate processing, maintenance, and servicing of deposit accounts.

The role handles multi‑channel requests (online banking, account opening, ServiceNow, Bill Pay, P2P, Cashback+, overdraft reinstatement), maintains precise records, supports new accounts, and resolves Tier II/III issues.

It requires strong communication, adherence to procedures, and expertise in systems like Symitar, Synapsys, Synergy, and related platforms.

If you have a passion for operational excellence, a sharp eye for detail, and confidence navigating complex systems you should apply right away!

Highlights:


* Work across multiple systems to process deposit functions accurately while following clear procedures and quality standards.


* Support smooth operations by tracking, monitoring, and completing support requests with strong attention to turnaround times.


* Deliver excellent service to internal and external members through phone, email, web messaging, and other channels.


* Collaborate closely with peers to stay organized, communicate effectively, and escalate issues when needed.


* Help strengthen the team by providing training to new or current staff as directed by leadership.


* Grow your expertise through required compliance training and ongoing development in role‑specific processes and systems.

 

Experience:

    Required


* Minimum 1-year experience with a financial institution


* Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Adobe Acrobat Pro

 

    Preferred


* Minimum 1-year experience with back-office operations


* Experience with Symitar, Meridian Link, Lumin, Payveris, Temenos, Synapsys, ChexSystem, Harland Clarke, Microsoft Word, Excel and Outlook

 

Education:

    Required


* High School Diploma or Equivalent

 

Skills & Knowledge:

    Required


* Attention to detail and accuracy


* Strong communications skills (verbal & written)


* Ability to work independently


* Possess time management skills


* Ability to multi-task


* Self-motivated


* Strong listening and organizational skills


* Possess service-oriented mindset/excellent customer service skills


* Possess ability to open and receptive to feedback


* Ability to work with diverse groups of people, both internal and external, and build a positive working relationship


* Computer Skills to include MS Outlook, Word, Excel


* Ability to use mathematical calculations (multiplication, division, percentage)


* Reliable


* Knowledge of credit union compliance, policies and procedures

 

    Preferred


* Bilingual

 

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 1C

Credit Human provides employees with many benefits from ...