Infrastructure and End User Technology Operate support - Voice

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Infrastructure and End User Technology Operate support - Voice, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.

If so, consider an opportunity with Deloitte under our Project Delivery Talent Model.

Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities


* Administer and support enterprise voice systems, such as VoIP, SIP, call routing, contact center, and unified communications platforms


* Manage configuration changes, moves/adds/changes, and troubleshooting for telephony services


* Monitor system performance, availability, and service quality; identify and resolve incidents and recurring issues


* Support voice migrations, upgrades, and modernization initiatives


* Coordinate with telecom carriers, vendors, and internal support teams to resolve service issues


* Maintain documentation, including standard operating procedures, configuration records, and network/voice diagrams


* Perform root cause analysis for outages and service degradations


* Support number management, call routing, voicemail, hunt groups, and endpoint provisioning


* Ensure compliance with operational standards, security requirements, and changing management procedures


* Collaborate with infrastructure, network, security, and service desk teams to deliver stable voice services


* Participate in on-call or escalation support as needed


* Experience with platforms such as Cisco Unified Communications Manager, Avaya, Microsoft Teams Phone, Zoom Phone, Genesys, NICE, or similar


* Experience supporting contact center environments


* Familiarity with network fundamentals, QoS, DNS, DHCP, and firewall considerations for voice traffic


* ITIL certification or service management experience


* Experience in large, complex enterprise environments

The successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Mhttps://my.dnet.deloitte.com/eticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The Team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure.

These solutions are powered by engineering fo...