Consumer Lending-Operations - VP Consumer Lending Operations & Servicing - Full Time - Remote (AZ, C

Under the Chief Enterprise Operations Officer, this position is the key leader for the Consumer Lending Processing Department which includes processing, funding, servicing and operational processes for ancillary Insurance products related to direct consumer loan products (Auto, HELOC and Visa loans) within the entire Credit Union.  This position will assist the Chief Enterprise Operations Officer to carry out the assigned responsibilities, provided that such action is consistent with cost-effective practices and is consistent with Regulations, and the Credit Union’s policy and procedures.

This position provides leadership direction, administration, strategy development for staff, leadership, and organization related to consumer lending operations.

Sets staff goals to meet organization’s objectives.

Responsible for maintaining high level of employee productivity, internal and external member services, identifies and implements efficiency improvements and supports the credit union’s culture.

Serves as a management escalation resource for any Consumer Lending Operations related issues. 

This position also builds, plans, directs, oversees and approves the compliance, processing, funding, and administration of the Credit Union’s consumer lending operations to foster a member centric environment that supports the achievement of the Credit Union’ s strategic goals.

This applies to the three subgroups, each with different key responsibilities and functions, inclusive of consumer lending processing/funding, and home equity lines of credit (HELOC) processing/funding for all regions and markets of the organization.   

As a member of the Credit Union’s Leadership team, this position supports the Credit Union’s strategic action plans and organizational goals and works with the management team to set staff operations goals to meet organization objectives.

Responsible for maintaining high level of operations, employee productivity and internal and external member service, identifies and implements efficiency improvements and supports the Credit Union’s culture.

This position also requires identifying and reporting potential fraud in a timely manner.  In addition, this position is responsible for hiring and training underwriting staff as well as ensuring that all training documentation is updated (compliance and legal etc.).

Leads with an expectation of teamwork & collaboration with internal business partners across the organization.  This position is also responsible for supporting increased consumer and HELOC loan volume, along with insurance product penetration.

Establishes guidelines, procedures and standards in the development and implementation of products, services, and procedures in order to provide long term portfolio growth. 

Responsibilities: 


* Oversees, leads, plans, directs and executes all aspects of the Consumer Lending Operations department’s subgroups:
+ Consumer Lending Processing/Funding
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