Project Delivery Specialist - Epic Tapestry Membership Specialist

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Tapestry Membership Specialist, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.

The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need.

Team members focus on delivering services to clients, without additional expectations related to business development or promotion.

Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Recruiting for this role ends on 7/1/2026

Work you'll do/Responsibilities

The Epic Tapestry Membership Specialist will address and resolve incidents reported by users, escalating complex issues to team leads, scrum masters, or project leaders as necessary.

Continuously monitor the Epic Tapestry environment, batch jobs to ensure optimal performance and system stability.

Manages navigation of build migration paths, oversees the change control process/governance, and handles ticket management processes effectively.

Provides high-level customer service, troubleshooting, maintenance, and training materials for Epic Tapestry, ensuring end-user references are clear and understandable.

Participates in and sometimes leads projects, translating customer needs into actionable deliverables, establishing status reporting, and managing customer relationships and expectations, including reporting to internal leadership.

Initiates, facilitates, and leads meetings with end-user and internal staff members, acting as a liaison between professional departments and Information Systems while promoting adherence to established industry best practices, standards, and quality.

Manages and maintains accountability for end-user satisfaction and the success of assigned tasks, proactively communicates to mitigate risks, tracks issues, and provides solution-oriented escalation.

The Epic Tapestry Membership Specialist performs in-depth and precise investigation and documentation of future-state operational specifications and Epic Tapestry functionality.

Applies specialized Epic Tapestry knowledge to improve processes and support strategies, assists junior personnel, and is responsible for ongoing assessment, design, validation, development, and implementation of the Epic system.

Collaborates with operations to identify and interoperate reporting needs by end-users, department leads, and internal Information Systems staff.

Serves as a source of support and a positive role model through mentoring and training peers on build, workflow processes, testing, and implementation processes.

Initiates department process improvement; identifies, designs, and implements processes, including the outline of maintenance plans.

Understands health plan regulatory requirements for AP Claims,...