QRM - Training and Communication Specialist - C_MAT

The Team

The mission of Quality and Risk Management (QRM) is to manage the risk in our growing and increasingly complex business to improve financial performance and protect the firm's assets and reputation.

The Quality Program team sits within QRM and supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across Industries and Offering Portfolios.

Recruiting for this role ends on 08/01/2026.

Work you'll do

The Training and Communications Specialist will lead the design, delivery, and continuous improvement of training and communications.

This role partners closely with Quality and Risk Leadership, Quality Champions, and Consulting Services leadership to drive adoption of QRM priorities, processes, and tools through clear messaging, effective learning experiences, and measurable stakeholder engagement.

Core responsibilities for the role include:

Change management & adoption


* Develop and execute change management plans for application releases, process updates, and role & responsibility (R&R) changes, including stakeholder impact assessments, communication plans, and readiness activities


* Run change adoption activities (e.g., office hours, feedback loops, stakeholder briefings) and track themes/risks to inform remediation and continuous improvement

Training strategy, design, & delivery


* Analyze training needs and define role-based learning paths that reinforce QRM processes and policies


* Design and develop training content using sound instructional design practices (e.g., learning objectives, scenario-based exercises, knowledge checks)


* Maintain training content currency via version control and periodic refreshes aligned to policy/process changes

Communications campaigns & leadership engagement


* Create stakeholder-ready communications (e.g., "what's changing/why it matters/what you need to do," timelines, FAQs, job aids) and coordinate reviews/approvals with QRM and subject matter experts (SMEs)


* Build and execute campaigns to promote QRM priorities across Consulting Services leadership (including Partner/Principal/Managing Director [PPMD] audiences), using a mix of channels (e.g., leadership briefings, newsletters, intranet/portal content, short videos, talking points)


* Produce concise, executive-ready artifacts (e.g., one-pagers, slides, leadership talking points) that clearly articulate the "so what," actions required, and expected benefits

Stakeholder management & community activation


* Support stakeholder management to sustain strong relationships with Quality and Risk stakeholders embedded in practices


* Establish and run a community rhythm (e.g., cadence meetings, updates, toolkits, recognition moments) to equip Quality and Risk stakeholders to cascade messages and reinforce desired behaviors


* Capture feedback from Quality and Risk stakeholders to identify ad...