Manager - ServiceNow

Cyber Manager - ServiceNow

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity.

Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape.

Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a Manager - ServiceNow on the Cyber Strategy & Transformation team, you will be responsible for:


* Leading end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies, and quality management


* Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across Integrated Risk Management, Security Operations, Information Technology Operations Management, Information Technology Asset Management, and Third-Party Risk Management workstreams in partnership with architects and product owners


* Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with clear key performance indicators, value realization, and adoption metrics


* Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning resources and mitigating delivery risks, blockers, and interdependencies


* Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with client strategic objectives, regulatory requirements, and risk appetite.

It keeps the enterprise ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture.

It includes design of the cyber organization, governance, and risk assessments.

Qualifications

Required



* Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration


* 6+ years managing ServiceNow programs or projects in a client-facing consulting or professi...