Housekeeping Dispatcher/Room Attendant

About Us

Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando.

Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek.

Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets.

Our family of associates has just as much fun working here as the guests that stay! With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you.

Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family.

You can be part of a passionate team that has fun, works hard, and loves one another.

When you join the family, you also get the benefit of the HEI Loves culture.

HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs.

Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Responsible for coordinating housekeeping operations while maintaining the cleanliness and presentation of guest rooms and public areas.

This dual-role position serves as a communication link between guests, housekeeping staff, and other departments while ensuring rooms are cleaned and prepared according to company standards to provide an exceptional guest experience.

Essential Duties and Responsibilities


* Receive, prioritize, and dispatch housekeeping requests, work orders, and guest service requests.


* Coordinate room assignments and communicate task updates to housekeeping staff.


* Monitor and update room status in the property management system (clean, dirty, inspected, vacant, occupied, and out-of-order).


* Answer housekeeping phone calls and respond to guest inquiries professionally and promptly.


* Communicate with Front Desk, Engineering, Security, and other departments regarding room readiness and guest requests.


* Maintain accurate records of housekeeping activities, lost and found items, and service requests.


* Track completion of assigned tasks and follow up to ensure qual...