Associate Project Delivery Lead

Duties and Responsibilities



* Manage the end-to-end project delivery process, ensuring that projects are delivered on time, within budget, and to the satisfaction of stakeholders.


* Develop and maintain project plans, including timelines, milestones, and resource allocation.


* Manage project risks and issues, proactively identifying and mitigating potential roadblocks.


* Develop and maintain relationships with internal and external stakeholders, ensuring clear communication and collaboration throughout the project lifecycle.


* Identify opportunities for process improvement and implement changes to increase efficiency and effectiveness.


* Ensure compliance with project management best practices and standards.


* Support the Hub Organization BPO Benchmarking & Centers of Excellence in their efforts to establish best practices and drive continuous improvement.


* Organization structure for Centers of Excellence, Support Functions (include HR & Finance) & hub site leadership aligned with Reporting guidelines & people strategy.


* Benchmark industry market processes and collaborate with related functions to ensure customer and business benefit.


* Foster stakeholder relationships for potential business expansion in the Global Hub.


* Providing guidance on project management methodologies, tools, and techniques.


* Supporting the development of project management skills and competencies.


* Providing feedback on project management performance and identifying opportunities for improvement.


* Supporting the growth and development of team members through mentoring and coaching.


* Work collaboratively with related functions to ensure all methods/processes deliver the expected benefit to customers and business bottom line.

Qualifications:



* Bachelor's Degree/ Diploma in any field


* 5~7 years relevant experience in Leadership, Project Management, Business Development and BPO/ Industry Service.


* Trained in Project Management Fundamentals


* Certified Lean Six Sigma Greenbelt / PMP Certification are advantageous


* Execute C-Level presence experience.


* Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment.


* Self-directed, organized, and project a professional image.


* Ability to communicate with and influence a variety of stakeholders.


* Training in project management techniques or relevant experience.


* Expertise in business analysis or system analysis, including a vital role in the development of a big framework.


* Understanding of the business analysis planning process, including gathering needs, managing issues, and analyzing stakeholders.


* Demonstrated proficiency in gathering needs from stakeholders using a variety of techniques.


* Demonstrated proficiency in the requirements analysis process, including use cases, data models, process and flowchart diagrams, and validation technique...