Regional Manager, Training & Development

Regional Manager, Training & Development

Job Title: Regional Manager, Training & Development

Location: North Carolina (Raleigh-Durham or Charlotte), Georgia (Atlanta) or Virgina (Norfolk)- Candidates must reside in one of these markets

Supervisor: Regional Vice President

Job Purpose:

The Regional Manager, Training & Development leads the design, coordination, and delivery of training and development programs across an assigned portfolio.

This role ensures that onsite teams have the knowledge, tools, and support needed to succeed, while fostering team member engagement and recognition.

The Regional Manager, Training & Development partners with property teams, Regional Managers, the RVP, and corporate leadership to implement scalable, repeatable training programs that drive performance, retention, and career growth across the region.

Key Responsibilities:



* Assess regional training needs and develop scalable programs for all onsite roles, including leasing, maintenance, and office staff.


* Design and deliver onboarding programs, including systems, processes, and customer service training, ensuring effectiveness and consistency across the region.


* Operate as the regional trainer of portfolio-wide learning programs and standards set by the Director of Employee Development; adapt and deliver within the assigned region(s) while maintaining enterprise consistency.


* Maintain a regional training dashboard and calendar to track participation, completion, and performance metrics.


* Support career growth through coaching and skill development for onsite staff.


* Conduct virtual and in-person training sessions, workshops, and seminars as needed.



* Collaborate with regional leadership to reinforce engagement and recognition efforts through training initiatives, ensuring programs reflect organizational values and promote a sense of belonging.


* Support regional communication channels to reinforce organizational culture, share success stories, and support team connection.



* Support initiatives to improve team member performance based on survey feedback, listening sessions, engagement data, and property performance.


* Evaluate program effectiveness and continuously refine strategies to improve outcomes and impact.



* Support new property acquisitions and onboarding as it relates to regional training programs.


* Develop virtual tours or training materials for regional use as needed.


* Perform other duties as assigned to support regional operations and organizational goals.

Qualifications:



* Bachelor's degree in Human Resources, Learning & Development, Business, or related field (or equivalent experience).


* Minimum 4 years of experience in training, learning & development, or employee engagement, preferably within the multifamily industry.

Experience supporting a diverse portfolio of at least 30 properties across various asset types.


* Must have prior experience within ...