Senior Consultant - Finance Operate - Service Design Lead

Step into a role where you'll help shape the future of finance.

As part of our Finance Transformation team, you'll collaborate with CFOs, finance leaders, and executive clients to solve their most complex challenges.

Leveraging Deloitte's unmatched resources and deep industry insights, you'll deliver innovative, market-driven solutions that modernize finance functions, elevate performance, and drive meaningful organizational change.

Join us to empower clients to become strategic business partners, manage risk, and unlock new levels of financial and operational excellence.

Recruiting for this role ends on 09/30/2026.

As a Senior Consultant and Service Design Lead within our Finance Transformation Tech Enablement team, you will serve as the bridge between business domain SMEs and the technical team.

You will facilitate ideation workshops, translate business needs into product hypotheses, and ensure that Finance Operate Platform solutions target real operational pain points.

This role brings deep service design discipline to the team's innovation process.

Work You Will Do

Ideation & Discovery


* Facilitate ideation workshops with Finance Operate SMEs, offering leads, and delivery teams to surface automation opportunities and unmet needs.


* Conduct structured discovery sessions to understand current-state operational pain points, workarounds, and desired outcomes.


* Translate business domain challenges into testable product hypotheses aligned to the Finance Operate Platform vision.


* Develop problem statements, user stories, and service blueprints that anchor solution design in real user needs.

Service Design & Validation


* Lead service design activities including journey mapping, touchpoint analysis, and stakeholder ecosystem mapping for Finance Operate services.


* Partner with UX/Product Designer to prototype service concepts and validate with target users before technical build begins.


* Define success criteria and validation methods for new service concepts (qualitative feedback, operational metrics, adoption signals).


* Facilitate validation sessions with pilot users and SMEs; synthesize feedback into actionable design iterations.

Business-Technical Translation


* Translate validated service concepts into functional requirements and user stories for the technical delivery team.


* Partner with Business Systems Architects and AI/Automation Architect to ensure solution designs align with user needs and operational realities.


* Serve as the voice of the user in technical design reviews; challenge solutions that don't address root operational problems.


* Maintain traceability from original pain points through validated hypotheses to delivered solutions.

Stakeholder Engagement


* Build trusted relationships with Finance Operate SMEs, offering leads, and delivery practitioners.


* Communicate service design insights, validation findings, and recommendation rationale to product ...