Payment Network Operations Lead (Visa/Mastercard)

The Consumer & Community Bank (CCB) Payment Network Office manages JPMorganChase's operating relationships with major card and account-based payment networks.

We align on strategy and execution, prioritize key initiatives, monitor network performance, coordinate stakeholders, and drive timely resolution of network opportunities and issues.

As a Payment Network Operations Lead, you'll own the end-to-end operational interface between Chase and the card networks (Visa/Mastercard) for our Issuing business, driving operational readiness, smooth execution of network requirements, and overseeing key network operational workflows.

Job Responsibilities

Network Operations (Issuer)


* Own day-to-day operational engagement with Visa/Mastercard counterparts and foster strong communication and cooperation across teams


* Maintain contract (including SOWs & other agreements) trackers, key dates, amendments, and operational implications


* Manage and track waivers, opt-ins, and opt-outs, including lifecycle management and oversight between Chase and payment networks


* Manage network portal operations and access governance (requests, provisioning, audits of access)


* Own issuer identifier governance and change control (e.g., BIN setup/maintenance and Network/Business IDs as applicable), including intake, approvals, documentation, and execution tracking


* Drive operational readiness for network changes (rules updates, releases, certifications/attestations as applicable)

Network Compliance Program Operations


* Run issuer-facing network compliance program workflows end-to-end: intake, validation, evidence gathering, dispute/appeal coordination, tracking, and reporting
+ Partner with internal SMEs to remediate root causes and prevent repeat findings/penalties


* Partner with the Compliance team to manage network-related sanctions end-to-end

Controls & Governance


* Maintain a strong control framework around the above processes (documentation, approvals, audit trail)


* Create, implement, and maintain internal controls to ensure compliance with network requirements and internal policies


* Support audits, scorecards, and performance reporting with clear artifacts and executive-ready updates

Required qualifications, capabilities and skills


* 8+ years of experience in issuer card payments within a financial institution, card network, processor, or relevant payments organization-covering network operations and cross-functional project/program management


* Familiarity with control design concepts and operational risk practices as applied to payments operations


* Strong analytical, problem-solving, and communication skills


* Proven ability to lead cross-functional teams and influence senior stakeholders


* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)


* Deep understanding of card network economics, business models, and the acquiring and issuing landscape...