TrackWise Managed Services Sr. Consultant

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Quality Managed Services Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.

If so, consider an opportunity with Deloitte under our Project Talent Model.

Project Talent Model (PTM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Recruiting for this role ends on 8/11/2026

Work you'll do/Responsibilities

The Quality Managed Services Senior Consultant will Lead and contribute to end-to-end delivery for TrackWise, TrackWise Digital, and ComplianceWire platforms - including requirements gathering, solution design, system configuration, workflow development, and user acceptance testing.

Configure and administer quality management workflows including CAPA, deviation management, change control, audit management, complaint handling, and OOS/OOT investigations in TrackWise or TrackWise Digital.

Design and implement compliance training curricula, learning paths, role-based assignments, and curriculum versioning within ComplianceWire or equivalent LMS platforms.

Develop integration solutions connecting quality and compliance platforms with upstream and downstream systems (ERP, document management, LIMS), ensuring data integrity and regulatory traceability.

Develop functional specifications, configuration workbooks, data migration plans, and GxP validation artefacts including IQ/OQ/PQ test scripts and traceability matrices.

Manage and resolve L2/L3 ITSM tickets for quality and compliance AMS engagements within agreed SLA timelines using ServiceNow and JIRA.

Execute Incident Management, Problem Management, and Change Management activities in line with GxP requirements and ITIL best practices.

Perform platform administration including user access management, workflow and form configuration updates, LMS catalogue management, and integration monitoring.

Conduct root cause analysis (RCA) for recurring incidents and implement corrective and preventive actions in coordination with Quality and IT teams.

Support validation activities including IQ/OQ/PQ execution, traceability matrix development, and preparation of GxP-compliant documentation.

Participate in go-live readiness activities, cutover planning, hypercare support, and post-implementation review.

Lead teams comprising consultants and analysts and drive delivery within the quality and compliance workstream.

Maintain comprehensive documentation including runbooks, SOPs, functional specifications, validation artefacts, and change management records.The successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional rela...