Supervisor, Office

Primary Responsibility : Supervise employees and coordinate the day to day activities of a department or small facility.

In addition, the Office Supervisor will respond to escalated inquiries, processing orders and complaints.

What You'll Do : • Implement corporate and departmental policies, procedures, and service standards in conjunction with management.

• Monitor inventory levels and requisition or purchase supplies as needed.

• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

• Resolve customer complaints and answer customers' questions regarding policies and procedures.

• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.

• Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.

• Evaluate employee performance and prepare performance appraisals.

• Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.

• Assess training needs of staff and arrange for or provide appropriate instruction.

What Experience and Education You Need : • HS diploma or GED • 3+ years of related experience • Strong customer service orientation with high sense of urgency in meeting objectives and deadlines.

• Ability to use Company Software, Microsoft Office Physical Requirements : • Requires the ability to sit for long periods of time, with frequent interruptions • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending • Requires manual dexterity with normal hand and finger movements for typical office work • Talking, hearing, and seeing are important elements of completing assigned tasks • May require travel by automobile and airplane up for business • May require a visit facility operations in temperatures at or below freezing • May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds • Requires the use of various electronic tools • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this posi...