Supervisor, EHR Support

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career.

As a full-time employee, you will have access to the following employer/employee paid benefits:


* Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more


* Robust earned paid time off program (PTO)


* Federal Loan Forgiveness Program (available on eligible roles)


* Professional Development Support

SCOPE OF ROLE

Reporting to the Senior Manager, EHR Operations and Clinical Informatics, the Supervisor, EHR Support will support the successful ongoing training and management within the EHR team.

The Supervisor, EHR Support will be responsible for effectively managing direct reports, supporting end users through helpdesk calls and tickets, communicating and testing upgrades, implementations, initiatives, and changes, and training staff on Epic workflows.

The Supervisor, EHR Support will be an Epic subject matter expert, providing quality customer service to end users and patients, learning and teaching Signature Health workflows, and helping to optimize Epic for the organization.

HOW YOU'LL SUCCEED


* Effectively manage and oversee the daily objectives of direct reports.


* Be actively engaged when overseeing team member's individual performance, including ongoing coaching, development, and annual reviews.


* Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team and software.


* Partner with the Senior Manager, EHR Operations and Clinical Informatics for ongoing execution of employee training, support for system implementation, growth, and enhancement initiatives, and workflow reengineering.


* Create EHR training materials, troubleshoot, test and communicate EHR updates, outages, and enhancements, work on organizational projects and initiatives, and complete system maintenance, build, and access tasks as needed.


* Respond to helpdesk calls and tickets in a timely manner while providing great customer service and following through to ensure an adequate resolution to the problem or request.


* Provide formal and informal implementation guidance, project management support, integration, EHR and patient portal training, and change management support tasks in a dynamic and interpersonal setting.


* Partner with other departments and vendors as needed to troubleshoot technical issues that arise or to collaborate on projects.


* Support third party applications that are ancillary to the EHR and the deliv...