Deputy Manager - Services

Experienced Service Engineer specializing in IBMS and Security Systems, responsible for end-to-end service delivery including troubleshooting, preventive maintenance, and project execution.

Expertise in managing BMS, Power SCADA, PLC, Niagara platforms, and integrated security systems to ensure system reliability and uptime.

Adept at handling customer complaints within SLA, building strong client relationships, and supporting revenue growth through AMC and retrofit opportunities.

Proven ability to coordinate with cross-functional teams, optimize service operations, and deliver high levels of customer satisfaction.

Roles & Responsibilities

Technical Expertise


* Hands-on experience in troubleshooting and maintaining:



* Building Management Systems (BMS)


* Power SCADA


* PLC & Niagara platforms


* Integrated Building Management Systems (IBMS)


* Security systems including Access Control (ACS), CCTV, Fire Alarm System (FAS), Public Address (PA), VESDA, and Water Leak Detection (WLD)

Preference for candidates with experience in Data Center (DC) projects / service delivery

Complaint & Incident Management


* Manage and resolve customer complaints within defined Service Level Agreements (SLAs)


* Perform troubleshooting for IBMS, BMS, and security systems


* Ensure timely coordination and follow-ups with internal and external stakeholders


* Maintain accurate records, logs, and service reports

Preventive Maintenance Planning


* Plan and execute preventive maintenance (PM) schedules


* Coordinate closely with customers to minimize system downtime and breakdowns


* Ensure adherence to maintenance standards and documentation

Customer Relationship Management


* Engage with customers regularly to understand operational needs


* Address issues proactively within SLA timelines


* Act as a trusted technical advisor, ensuring high levels of customer satisfaction and retention

Project Execution & Commercial Control


* Monitor and coordinate with clients and vendors for smooth execution of service projects


* Ensure timely delivery while maintaining quality and compliance


* Maintain project documentation for revenue tracking and billing


* Manage cash flow and receivables, ensuring healthy DSO (Days Sales Outstanding)

Business Development Support


* Identify opportunities for:



* Third-party AMC (Annual Maintenance Contract) sales


* Retrofit and upgrade projects

Provide technical support for lead generation and pre-sales activitiesPreferred Competencies


* Strong problem-solving and analytical skills


* Effective stakeholder management and communication


* Customer-centric approach with commercial awareness


* Ability to work independently and manage multiple priorities

Diploma in Engineering with 8+ years of relevant experience,

OR

B.Tech in Electronics & Communication (ECE) / Electrical & Electronics (EEE) with 6 - 8 yea...