Automation Implementation Consultant

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This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

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The Position

The Roche Support Network group is committed to providing industry-defining support to its customers.

As an Automation Implementation Consultant (AIC), you will serve as a technical and workflow authority for assigned Roche automation platforms.

Operating as a field-based individual contributor with a high degree of independence and autonomy, you will manage broad assignments that reflect substantial variety, complexity, and technical depth.

In this role, you will apply originality, ingenuity, and independent judgment to evaluate implementation requirements, address complex customer needs, and resolve technical issues that arise during and after the implementation process.

This role expands beyond traditional support by requiring active collaboration with cross-functional stakeholders and participating in strategic initiatives to continuously enhance the quality and efficiency of Roche implementations.

The Opportunity:

Technical Implementation & Post-Sales Support



* Solution Delivery: Provide complex, post-sales technical support to customers and internal teams regarding the configuration, project management, implementation, verification, calibration, upgrade, and evaluation of Roche diagnostic solutions.


* System Optimization: Analyze, troubleshoot, and optimize automated laboratory workflows, focusing on integrated systems, applications, IT products, and network connectivity.


* Platform Authority: Act as a subject matter expert for implementation and workflow analysis across assigned Roche automation platforms and analytic systems (including c8100, cobas 6000, cobas 8000, and cPRO).


* Workflow Analysis: Utilize independent discretion to adapt procedures, processes, tools, equipment, and techniques to meet the highly complex automation requirements of unique customer accounts.

Cross-Functional Collaboration & Product Engagement



* Stakeholder Alignment: Actively collaborate with internal partners involved in the automation ecosystem, including System Workflow Consultants (SWC), Key Account Solution Consultants (KASC), IT Solution Engineers, and local field support teams.


* Implementation Quality: Actively engage in marketing or product development initiatives to improve the quality, execution speed, and long-term efficiency of Roche field deployments.


* Problem Resolution: Independently analyze and resolve complex technical questions, escalating only the most highly severe, systemic issues to higher engineering levels.

 

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