Operational Delivery Manager - Training

Accountabilities

1.

Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.

2.

Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.

Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves

3.

Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.

4.

People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.

5.

Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.

6.

Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.

7.

Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.

Qualifications & Experience

Essential

• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments

• Highly organised with the ability to prioritise workloads across complex, fast-changing environments

• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes

• Strong capability in creating and executing action plans to drive performance improvement

• Confident relationship builder who influences and empowers others to make proactive decisions

• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools

• Strong coaching and mentoring skills; calm and steady presence in difficult situations

• Excellent written communication and presentation skills

Desirable

• Experience supporting learner development, training delivery, coaching or supervised practice models

• Sector experience

Competencies Required

Maximus Competencies

• Embraces Respect

• Partners Effectively

• Creates Innovative Solutions

• Focuses on the Customer

• Demonstrates Compassion

• Takes Responsibility & Acts with Integrity

• A commitment to the principles and practices of diversity, equity, and inclusion

Individ...